Shipping policy
By purchasing a furniture item from Amy's Interiors Collection, you are hereby consenting to adhere to the Amy's Interiors Collection delivery policy outlined below:
Our dedicated delivery team from Amy's Interiors Collection will personally transport your selected item(s) to the specified shipping address provided during checkout. For residential deliveries, our team will carefully place the piece in the designated area, perform assembly if necessary, dispose of any packaging materials, and ensure that the item is in good condition.
Please note that our delivery team is not responsible for relocating or disposing of any existing furniture items. We kindly request that all pathways are clear and that the intended placement area for the furniture is easily accessible. Furthermore, it is the customer's responsibility to verify that the purchased item will fit through stairwells, doorways, or hallways based on its dimensions.
Upon delivery, a signature will be required to confirm receipt of the item in good condition. If any damages are identified upon delivery, we urge you not to sign or accept the delivery. Instead, please promptly contact Amy's Interiors Collection with your order details, and our team will promptly address the issue.
It is important to acknowledge that by purchasing an item from Amy's Interiors Collection, the customer assumes responsibility for any damages occurring on-site once the piece is installed in their home. The act of signing upon delivery releases Amy's Interiors Collection from any further liability in the event of subsequent damage.
In the unfortunate event that a customer encounters damage to an Amy's Interiors Collection piece post-delivery, our manufacturer is available to provide a personalized repair quote at the customer's request and expense. Please note that applicable pick-up and delivery fees may apply in such instances.
In instances where an Amy's Interiors Collection piece is scheduled for delivery to a receiver or warehouse, it is important to note that Amy's Interiors Collection assumes no responsibility for any subsequent adjustments or damages that may occur after delivery to the receiver or warehouse, necessitating handling from the warehouse to the final destination. To ensure optimal handling and care, it is strongly advised that Amy's Interiors Collection arranges delivery directly to the intended destination, where our experienced delivery team can efficiently make any necessary adjustments on-site.
Should there arise a need for adjustments or repairs to an Amy's Interiors Collection piece subsequent to its departure from a receiver or warehouse, such responsibility rests with the customer. Upon arrival at the receiver or warehouse, our delivery team meticulously documents the piece's condition in its original state through comprehensive photo documentation.
To adhere to best practices:
- It is recommended that Amy's Interiors Collection pieces be delivered directly to their final destination to minimize handling and potential damages.
- Avoid prolonged storage of Amy's Interiors Collection pieces in warehouses.
- Refrain from wrapping furniture pieces for extended periods.
- Ensure Amy's Interiors Collection pieces are stored in a temperature-controlled environment, avoiding non-temperature-controlled areas such as garages or storage units.